Agiloft is a configurable platform that includes integrated applications for help desk, customer service, web self-service, knowledge management and contract management.
It offers the ability to customize different aspects of the system, including custom workflows, business rules, teams, tables, fields and relationships, and user access permissions.
Customers can choose cloud-based or on-premise deployment. Agiloft integrates with many commonly used business applications and a full set of APIs facilitates integration with other systems. Legacy systems can be imported into the system while maintaining existing processes and data.
Agiloft provides Agile Business Software. We are using the word “agile” in its original meaning of “quick, adaptable, and resourceful,” rather than referring to a particular software development methodology. In fact, one of the ways the Agiloft platform enables IT to become agile is by removing the need to write software at all.
With Agiloft, your organization can achieve true business agility, giving you a critical competitive edge in today’s ever-evolving technology landscape. As Charles Darwin said, “It’s not the strongest, nor the most intelligent who survive, but the most adaptable.”
Overview
Agile Technology
The unparalleled adaptability of the Agiloft technology platform allows deep customization across the entire system using just the admin browser. So, no one has to write custom code.
Agile Implementation
Rapid prototyping and iterative design, driven by user feedback, allows users to refine requirements based on real experience, not just a specification.
Agile Evolution
The system easily adapts to changing business needs because you are not locked into custom code. Free admin training empowers IT staff to update the system anytime, without consulting costs.
Benefits
Reduce Implementation Time
Eliminate the custom coding that accounts for 80% of the deployment time of traditional IT projects. With Agiloft, your project will go live faster than you ever thought possible.
Reduce Short- and Long-term TCO
Custom code is expensive to write, but it is even more expensive to maintain – especially once the original developers are gone. Agiloft easily adapts to evolving business needs without the headache and expense of updating legacy code.
Project Success
Agiloft is the only company in the industry with the confidence to provide an unconditional satisfaction guarantee that covers both software and services. And they’ve got the track record to back it up.
Iterative Design Process
The reductions in implementation time and cost flow naturally from their agile platform. It is simply much faster to configure a system using drag-and-drop technology within a browser than it is through hand-coding, and no custom code means no custom bugs or security holes.
When design iterations can be accomplished in a matter of days or even a few hours, it becomes much more cost-effective to use an iterative design approach. A better final design is more likely to be reached, and to be reached faster, than using the old approach of building up a detailed, set-in-stone specification based on painful requirement gathering that takes place in the abstract.
What users say they want is often not what they actually need, but this only becomes clear when they can see and use a live system. Rewriting custom code to meet these adjusted requirements is very time-consuming and expensive. With Agiloft, the system can be quickly modified on the fly to meet users’ evolving needs with no coding required.
Agiloft’s ability to make rapid changes in response to user feedback is one of the reasons that they can provide the industry’s only unconditional satisfaction guarantee. Agiloft’s speed and flexibility, coupled with over a decade of experience, make their risk negligible. For more information, read their white paper, “How to Ensure the Success of IT Projects.”
Additional Benefits
Security
Agiloft has passed security audits from third-party security firms, Skyhigh Networks, and the U.S. Air Force, so you can be confident that your data is secure.
Scalability
With enterprise deployments at organizations such as AT&T, Roche and the U.S. Air Force, Agiloft has proven itself scalable to meet the needs of the largest companies. Yet is so easy to adapt that it is also widely deployed by small businesses.
Auditability
As you might expect from the product that Chevron uses for Sarbanes-Oxley compliance, all the requirements for regulatory compliance and auditability are built in.
Agile Contract Management Suite
Use Agiloft’s proven Contract Management Suite to automate the complete contract lifecycle, streamline your approval process, and integrate contract information into related business processes. Learn More >
Agile Workflow, Project Management, and BPM
Improve efficiency, performance, and communication across your organization. Agiloft provides a fully configurable and versatile framework to automate and manage even the most complex task flows and custom business processes. Learn More >
Agile Service Desk Suite
Bring agility and efficiency to your IT support operations. Deliver world-class service with our Service Desk Suite. Learn More >
Agile ITIL Service Desk and ITSM
Bring agility and control to your IT service operations and deliver exceptional service to customers across the enterprise with Agiloft’s Agile ITIL Service Desk solution. Learn More >